Refund policy

At Velmorashops , we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below.

1. Return Eligibility Criteria

To be eligible for a return, your item must meet the following conditions:

The item must be unused, unworn, and in its original condition.
The item must be returned in its original packaging with all tags attached.
Proof of purchase (order confirmation or receipt) must be provided.
The return request must be initiated within the specified return timeframe.

We reserve the right to reject returns that do not meet these criteria.

2. Return Timeframe

You have 7days  from the date of delivery to request a return. Any requests made after this period may not be accepted.

3. Refund Process and Timing

Once we receive and inspect your returned item:

You will be notified via email at velmorashop09@gmail.com regarding the approval or rejection of your refund.
If approved, your refund will be processed within 48- 72hours .
The refund will be credited to your original method of payment.

Please note that it may take additional time for your bank or payment provider to process and reflect the refund.

4. Exchange Options

We offer exchanges for items that are defective, damaged, or if you received the wrong product.

To request an exchange, please contact us at velmorashop09@gmail.com  within 3 DAYS of receiving your order.
Exchanges are subject to product availability.
5. Damaged or Defective Products

If you receive a damaged or defective item:

Please contact us immediately at velmorashop09@gmail.com  with clear photos of the product and packaging.
We will review your case and arrange for a replacement or refund at no additional cost to you.
6. Non-Returnable Items

The following items are not eligible for return or refund:

Items marked as final sale or non-returnable
Gift cards
Personalized or custom-made items
Perishable goods (if applicable)
Any item not in its original condition or damaged due to misuse
7. Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Original shipping charges (if any) are non-refundable.
We recommend using a trackable shipping service, as we are not responsible for items lost in transit.
8. How to Initiate a Return

To start a return, please contact us at velmorashop09@gmail.com with the following details:

Order number
Reason for return
Photos (if applicable)

Our support team will guide you through the next steps.

If you have any questions about our Return and Refund Policy, please contact us at velmorashop09@gmail.com .

Thank you for shopping with Velmorashops.in