Terms of service

Last Updated: 28/03/2026

Welcome to Velmora . By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our services.

1. Account Terms
You must be at least 15 years old or have the consent of a legal guardian to use this website.
You are responsible for maintaining the confidentiality of your account and password.
You agree to provide accurate, current, and complete information during registration and purchase.
We reserve the right to suspend or terminate accounts that violate these terms.
2. Pricing and Payment
All prices listed on our website are in INR (₹) unless stated otherwise.
Prices are subject to change without prior notice.
We accept payments through authorized payment gateways available on the website.
You agree to provide valid and authorized payment details.
In case of payment failure, your order may not be processed.
3. Product Descriptions
We strive to ensure that all product descriptions, images, and pricing are accurate.
However, we do not guarantee that product descriptions or other content are error-free.
Minor variations in color, size, or appearance may occur due to display settings or manufacturing differences.
We reserve the right to correct any errors without prior notice.
4. Order Acceptance
Your order is an offer to purchase from us.
We reserve the right to accept or reject any order at our discretion.
Orders may be canceled due to:
Product unavailability
Pricing errors
Suspected fraudulent activity
If your order is canceled after payment, a refund will be processed as per our refund policy.
5. Shipping and Delivery
We aim to process and ship orders within 7 to 10  DAYS.
Delivery timelines may vary depending on your location and courier services.
Delays may occur due to unforeseen circumstances such as weather, logistics issues, or public holidays.
Once shipped, we are not responsible for delays caused by third-party courier services.
6. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy.
Products must meet eligibility criteria outlined in our policy.
Refunds will be processed within 48- 72 hours  after approval.
For assistance, contact us at velmorashop09@gmail.com .
7. Prohibited Uses

You agree not to use the website for:

Any unlawful or fraudulent activity
Violating any applicable Indian laws or regulations
Uploading harmful code, viruses, or malware
Attempting unauthorized access to our systems
Misusing or copying website content without permission
8. Limitation of Liability
Velmora shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
We do not guarantee uninterrupted or error-free service.
Our total liability shall not exceed the amount paid by you for the product in question.
9. Governing Law
These Terms shall be governed and interpreted in accordance with the laws of India.
Any disputes arising shall be subject to the exclusive jurisdiction of the courts located in Bhubaneswar, Odisha .
10. Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice.
Continued use of the website after changes constitutes acceptance of the revised Terms.
11. Contact Information

If you have any questions about these Terms, please contact us at:

Email: velmorashop09@gmail.com