Shipping policy

Thank you for shopping with VELMORA . This Shipping Policy outlines how we process and deliver your orders.

1. Shipping Methods Available

We offer the following shipping options:

Standard Shipping (Estimated delivery: 7 -10 BUSINESS DAYS.
Express Shipping (Estimated delivery: 2-3  BUSINESS DAYS. 
Same-Day/Next-Day Delivery (if applicable, available in select locations)

Shipping availability may vary depending on your location and the products ordered.

2. Order Processing Time

All orders are processed within 7 days  (excluding weekends and public holidays).

Orders placed after business hours will be processed on the next business day.
During peak seasons or promotional periods, processing times may be slightly extended.

You will receive a confirmation email once your order has been successfully placed.

3. Delivery Timeframes

Estimated delivery times are as follows:

Domestic Orders: 7-10 BUSINESS DAYS
Remote/Outskirt Areas: 7 -10 BUSINESS DAYS
International Orders (if applicable): 7-10  BUSINESS DAYS

Please note that delivery timelines are estimates and may vary due to external factors.

4. Shipping Costs

Shipping charges are calculated based on your order value, location, and selected shipping method.

Standard Shipping: as per product value.
Express Shipping: as per location . 
Free Shipping: Available on orders above 1000/-  (if applicable)

The final shipping cost will be displayed at checkout before payment.

5. Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

You can track your order using the provided link.
Tracking updates may take up to 24–48 hours to reflect after dispatch.

If you do not receive tracking details, please contact us at velmorashop09@gmail.com .

6. Delivery Issues and Delays

While we strive to deliver your order on time, delays may occur due to:

Weather conditions
Courier service disruptions
High order volumes
Incorrect shipping details provided

Important:

Velmora  is not responsible for delays caused by courier partners.
If your order is significantly delayed, please contact us at velmorashop09@gmail.com for assistance.

If a package is marked as delivered but not received, please check with neighbors or your local courier office before contacting us.

7. International Shipping (If Applicable)

We offer international shipping to select countries.

Delivery Time: [7 -10  BUSINESS DAYS
Shipping Cost: as per product or location .

Customs, Duties & Taxes:

International orders may be subject to customs duties, taxes, or import fees.
These charges are the responsibility of the customer and are not included in our shipping fees.

Please ensure your shipping address is accurate and complete to avoid delays.

8. Incorrect Address Disclaimer

It is the customer’s responsibility to provide accurate shipping information.

Orders shipped to incorrect addresses provided by the customer cannot be refunded or replaced.
If you notice an error, contact us immediately at velmorashop09@gmail.com  before your order is dispatched.
9. Contact Us

If you have any questions about shipping or your order, please contact us at:

📧 velmorashop09@gmail.com

Thank you for choosing VELMORA .